Frequently asked questions

1. Register on the platform.

2. Select an apartment or room.

3. Choose your check-in and check-out dates. Preview and accept your rental contract terms.

4. Pay the deposit. For bookings up to 6 weeks, there is no deposit — just rent plus a premium. If you pay by bank transfer, you must complete the transfer within 1 hour. A one-time membership (administration) fee is added per booking. After payment, your rental contract appears under your booking on the platform/app.

5. Your first rent is due on arrival, then on the 1st of each month.

6. Card payments include a 1.5% transaction processing fee.

1. You don’t need to be a roommate.

2. Sign up.

3. Go to Payout.

4. Add your referral name.

5. Get paid €20 per booking (stays over 1 month only).

Professional owners and managers can join MYCOlive for free listing, booking, and operations.

Enjoy full end-to-end automation in the MYCOlive app: booking, rental contracts, deposits, payments, operations, invoicing, chat, community, and more. Available in Budapest, Barcelona, Madrid, Warsaw, and Lisbon.

Contact us at info@mycolive.com.

1. Share experiences with #mycolive.

2. Respect others and neighbours.

3. Keep things clean and tidy, and stay open-minded.

4. No smoking. Avoid loud music after 10 pm.

5. Recycle and switch off the lights.

6. Unplug electronics that aren’t in use.

7. Keep room temperature moderate.

8. Do full loads of laundry.

9. Take shorter showers.

10. Shut windows if the heating is on.

Depending on the size of the apartment, if your apartment includes a cleaning service, the cleaner comes every 2 weeks to clean communal areas. You are responsible for your room and for keeping the property in good condition.

Keys are in a lockbox attached outside the apartment door. Instructions are available in MYCOlive app chat.

If you lose your keys, you will be charged €50 per key.

You can check in anytime after 3 pm.

You can check out anytime before 11 am.

Yes, it is possible. However, you will lose your deposit, membership fee, and any rent already paid due to early termination or cancellation.

Yes, if no one has already booked your room or apartment. You can extend in the MYCOlive app under your booking — tap Change request.

Our price is calculated as follows:

1. A one-time membership (administration) fee applies per booking for stays longer than 6 weeks. Card payments include a 1.5% transaction processing fee.

2. For stays of up to 6 weeks, no deposit is required. The rental price is rent, bills, and a premium charge.

3. For stays longer than 6 weeks, a deposit is required at booking (returned at the end of your stay). Monthly rent is based on the calendar month (1–31), due on arrival and then on the 1st of each month.

4. For stays longer than 6 weeks with mid-month dates, a full monthly rent is charged. If you stay fewer than 10 days in a given month, half rent is charged.

5. A €50 checkout cleaning fee applies when you leave and is deducted from your deposit.

You will be refunded within 20 working days after your contract ends. If you paid rent by card, we can refund to the same card. Otherwise, you’ll need to provide your bank account details (IBAN); transfer fees (€5 or more) will be deducted.

Yes. Monthly rent is based on the calendar month. See “How do you calculate your pricing?” for details.

Approval is required and depends on the room or apartment. There is an extra €100 charge on the monthly rent.