Privacy policy

“MYCOlive” (hereinafter “we” or “us”) is an ecosystem booking platform. We provide eCo-living and eCo-working designer apartments. This privacy statement applies to all personal data processed by MYCOlive gathered from visitors, customers, business partners, and service providers for the following websites and applications: www.mycolive.com.

We process personal information to deliver our services and to comply with applicable (international) law. The information we collect is processed in strict accordance with the EU GDPR and other applicable laws, and is only used for the purposes listed in this privacy statement.

If you have any questions about this privacy statement or wish to file a complaint, please email us at info@mycolive.com.

We process information that is collected automatically or that you supply voluntarily. This may include name, address, email address, and telephone number. We also process financial data to facilitate payment for our services. All information is processed strictly in accordance with this privacy statement.

• Personal data: e.g. first name and last name.
• Contact data: e.g. email address, telephone number, and address.
• Login details: e.g. username and password.
• Purchase history: e.g. price, product, and purchase date.
• Payment data: e.g. transaction history, outstanding claims, bank account number, credit card data.
• Correspondence: e.g. communications with customer service or marketing communications.
• Preferences: e.g. language and email preferences.
• Technical data: e.g. IP address, cookies, log files.
• Website statistics: e.g. page visits and popular products.
• Interests: e.g. products you view most and advertisements you click.

You may provide data beyond the categories above — for example, when contacting customer service or filing a complaint. We process such data only to the extent necessary to handle your request or complaint.

We process your personal data on the following legal bases, depending on how you interact with our website and services.

• Contract: When you purchase MYCOlive products or services, we process data as necessary to perform our agreement — for example, payment and contact information to process your order.
• Legal obligation: We may process or retain information to comply with legal obligations, investigate suspected fraud, illegal activity, violations of our terms, or threats to the safety of our personnel or platform.

We use cookies on our site, including to keep track of who is logged into our system. You can control cookies through your browser settings. This privacy statement describes our use of cookies in the context of the data categories listed above; a separate cookie policy may be published on this website from time to time.

We do not share your information with third parties except where strictly necessary to perform our contract with you, where you have given specific and explicit consent (such as for a newsletter), or to comply with applicable law.

MYCOlive works with partners inside and outside the European Economic Area (EEA). Where data is transferred, we ensure an adequate level of protection, including through processing agreements. For an overview of personal data shared with third parties, contact info@mycolive.com.

Under the GDPR, you have rights including the following (where applicable):

• The right to erasure
• The right to rectification (correction)
• The right of access (insight into what we process)
• The right to data portability

Access — you may ask what personal data we process about you. If data is incorrect, you may request rectification. You may also request erasure; in some cases we may retain anonymised data for statistics, or we may be legally required to retain certain data. For exceptions to the right to erasure, see Article 17 GDPR (paragraph 3).

Data transferred between our websites, applications, and backends is protected using SSL encryption. We apply technical and organisational measures including encryption, pseudonymisation and anonymisation, access controls, firewalls, recovery systems, and integrity testing. Our staff receive regular training on handling personal data and are bound by confidentiality obligations where required by law.

We do not knowingly collect or process personal data of children under 16. If we learn that a user or visitor is a minor, we will take steps to delete their information. If you believe we hold data about a minor, contact info@mycolive.com and we will remove it as soon as practicable.

We retain data no longer than permitted by law; retention periods may vary by category of data. For specific retention terms per processing activity, contact info@mycolive.com.

The “Last updated” date at the top of this page shows when this privacy statement was last revised. We will notify you before material changes take effect where required. Continued use of our services after changes are posted constitutes acceptance of the revised statement, to the extent permitted by law.

You have the right to lodge a complaint with a data protection supervisory authority. If you are unsure which authority applies to you, see the European Commission's guidance on data protection and national authorities in your country.